At neewtown, your privacy is not just a legal obligation — it is a responsibility we take seriously every day. This Policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
By registering or using neewtown's services, you agree to the collection and use of your information as described in this Privacy Policy. We do not sell your personal data to any third party.
Neewtown's privacy policy is built on a strong commitment to data security and the trust of Malaysian players.
All data transmitted between your device and neewtown's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by leading banking institutions in Malaysia.
Your personal information is never sold, rented, or shared with third parties for marketing purposes. Your data belongs to you — we only use it to operate the platform services.
The identity verification (KYC) process at neewtown uses a secure integrated system. Documents you submit are processed in a controlled environment and are not retained longer than necessary.
You can access, update, or request deletion of your personal data at any time through your account settings or by contacting the neewtown support team.
Neewtown members' personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring.
Neewtown fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and management practices are carried out in accordance with applicable legal requirements.
This Privacy Policy ("Policy") describes how Neewtown ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the neewtown website or mobile app.
We understand that player trust is neewtown's most valuable asset. That is why we are committed to handling your personal data with the highest level of confidentiality and security. This Policy is written in plain language so you truly know what happens with your information — not just lengthy legal text.
Neewtown collects your personal data in several ways — directly when you complete a registration form, automatically when you use the platform, and occasionally from trusted third-party sources.
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) |
| Contact Data | Email address, phone number | Account & support communications |
| Financial Data | Bank account details, e-wallets, transaction history | Deposit & withdrawal processing |
| Usage Data | Game history, login activity, wagering activity | Platform & security improvements |
| Technical Data | IP address, device type, operating system, browser | Security & fraud prevention |
We do not collect more data than is necessary to operate our services safely and responsibly. This principle of data minimisation is central to neewtown's approach to privacy.
Neewtown uses collected personal data solely for legitimate and stated purposes. The following are the primary purposes for which your data is used:
Neewtown does not sell your personal data. However, there are certain circumstances where we may need to share some of your information with carefully selected parties:
All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes. neewtown is responsible for ensuring all third parties comply with equivalent data protection standards.
Neewtown implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure:
Neewtown retains your personal data for as long as your account is active or as long as necessary to provide services to you. Following account closure, we will retain certain data for a prescribed period to fulfil legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Service provision |
| Transaction Records | 7 years after transaction | Financial law compliance |
| KYC Documents | 5 years after account closure | Anti-money laundering requirements |
| Security Logs | 12 months | Security & investigations |
| Marketing Data | Until consent is withdrawn | Promotional communications |
As a neewtown member, you have the following rights regarding your personal data, in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in your account.
Request deletion of your personal data under certain circumstances provided by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive a copy of your data in a machine-readable format for portability.
Withdraw consent for data processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, contact the neewtown customer support team through the available channels. We will respond to your request within 30 business days. In certain circumstances, we may need to verify your identity before fulfilling the request.
Neewtown uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.
We use three main types of cookies:
The neewtown platform integrates with certain third-party services such as game providers and payment processors. These services have their own privacy policies, which may differ from ours.
Neewtown is not responsible for the privacy practices of those third parties. However, we ensure that all third-party partners we engage meet data protection standards comparable to our own before any data sharing takes place.
Neewtown reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via:
Continued use of the neewtown platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the Neewtown Data Protection Officer through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For more serious complaints, we aim to resolve them within 14 business days.
With 256-bit SSL encryption, PDPA compliance, and an unwavering commitment to your privacy, neewtown is an online entertainment platform you can trust completely.